help centre

We accept all major credit and debit cards, including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay, and Shop Pay (where available at checkout).

Your payment will be processed as soon as your order is placed. You'll receive an order confirmation email once your payment has been successfully received.

If you experience any issues during checkout or with your payment, please contact us at hello@nomadascollective.com and we'll be happy to help.

We accept returns within 30 days of delivery.

Items must be unworn, unused and returned in their original condition with all tags attached. For hygiene reasons, swimwear must be returned with the hygiene liner intact. Returns with the hygiene liner removed or damaged cannot be accepted.

Unless an item is faulty or you have received the wrong item, customers are responsible for the cost of returning their order.

For full details and return instructions, please visit our Returns Policy.

To start a return, please contact us at hello@nomadascollective.com within 30 days of receiving your order.

Please include your order number and the reason for your return. If your return is eligible, we'll provide you with the return instructions and return address.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please allow up to 10 business days from the date your return is received for your refund to appear in your account.

We're sorry if something isn't right.

Please contact us within 7 days of receiving your order at hello@nomadascollective.com, including your order number and photos of the item, and we'll resolve the issue as quickly as possible.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking to become active after your parcel has been collected by GLS.

If your order hasn't yet been dispatched, we'll do our best to update your delivery address. Please contact us as soon as possible at hello@nomadascollective.com.

Once your order has been shipped, we're unable to guarantee that any changes can be made.

If a parcel is returned to us due to an incorrect shipping address, failed delivery attempts or refusal of delivery, any additional shipping costs required to resend the order will be the responsibility of the customer.

If you can't find the answer you're looking for in our Help Centre, we're here to help.

Email us at hello@nomadascollective.com, and we'll get back to you as soon as possible.