Refund policy

return & refund policy

We hope you love your nomadas order. If something isn’t quite right, you can return eligible items within 30 days of delivery.

return conditions

To be eligible for a return, items must be:

• Unworn, unused and unwashed

• Returned in their original condition

• Returned with all original tags attached

• Free from marks, makeup, deodorant, perfume, pet hair or any other signs of wear

For hygiene reasons, swimwear must be tried on over underwear and returned with the hygiene liner fully intact. We cannot accept swimwear if the hygiene liner has been removed, damaged or altered.

Returns that do not meet these conditions may not be eligible for a refund.

how to make a return

To start a return, please email us at hello@nomadascollective.com within 30 days of receiving your order.

Please include:

• Your order number

• The item(s) you wish to return

• The reason for your return

Once we've received your request, we'll provide you with the return address and instructions for returning your order.

Please do not send your item back before contacting us.

return shipping

Unless your item is faulty or you have received the wrong item, return shipping costs are the responsibility of the customer.

You may use the courier or postal service of your choice. We recommend using a tracked shipping service and keeping your proof of postage until your refund has been processed.

We cannot process refunds for returns that are not received.

refunds

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please allow up to 10 business days for your refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Where required by applicable consumer protection laws, any eligible original shipping charges will also be refunded.

faulty or incorrect items

We're sorry if you've received a faulty or incorrect item.

Please contact us as soon as possible at hello@nomadascollective.com, including:

• Your order number

• A description of the issue

• Clear photographs of the item and any relevant packaging

We'll review the issue and arrange a replacement, refund or another appropriate resolution.

exchanges

We do not currently offer direct exchanges.

If you'd like a different size or style, please return your original item for a refund and place a new order.

need help?

If you have any questions about returns, please visit our Help Centre or contact us at hello@nomadascollective.com. We'll be happy to help.