Shipping policy

shipping policy

Thank you for shopping with nomadas.

This Shipping Policy explains how we process and deliver orders placed through our website.

shipping destinations

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

We do not currently ship to countries outside of this list.

processing times

Orders are typically processed within 2 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

During periods of high demand, processing times may be extended. If this occurs, we will notify you where possible.

delivery times

Estimated delivery times are as follows:

  • European Union: 2–7 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances beyond our control, including severe weather, customs inspections (where applicable), courier delays or other unforeseen events.

shipping costs

Shipping costs are calculated at checkout based on your delivery destination.

Current shipping rates are:

  • European Union (selected countries): €12.99

  • Free shipping on orders over €200

Shipping rates are subject to change without prior notice.

order tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become available after your parcel has been collected by our courier.

customs and import duties

As we currently ship only within selected European Union countries, customers will not be charged customs duties or import fees on their orders.

If we expand shipping to countries outside the European Union in the future, additional customs duties, taxes or import fees may apply and will be the responsibility of the customer unless otherwise stated.

delivery address

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If you need to change your delivery address, please contact us as soon as possible at hello@nomadascollective.com.

We will make every effort to update your address before dispatch. Once an order has been shipped, we cannot guarantee that changes can be made.

failed deliveries

If a parcel is returned to nomadas due to:

  • an incorrect or incomplete delivery address;

  • failed delivery attempts;

  • refusal to accept delivery;

the customer may be responsible for any additional shipping costs required to resend the order.

Original shipping charges are non-refundable except where required by applicable law.

lost or damaged parcels

If your parcel appears to be lost or arrives damaged, please contact us at hello@nomadascollective.com as soon as possible.

We will work with the courier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory consumer rights.

contact us

If you have any questions about this Shipping Policy or your order, please contact us: at hello@nomadascollective.com.